Privacy

1. Who we are

Vowric is a product of Dango Family Inc., a Canadian federal corporation. We are the organisation accountable for the personal information described here.

2. What this policy covers

This page covers vowric.com — the site itself and the enquiry form on it. If you hold a Vowric account, section 11 applies to you as well.

Our other products and sites publish their own policies. Where one of those holds information about you, its policy governs it, not this one.

3. What we collect when you send us an enquiry

The enquiry form collects as you go, so nothing you have already said is lost if you stop halfway. Concretely, we store:

• What you type. Each thing you send is kept as its own entry rather than overwriting the last one.
• What you dictate. If you speak instead of typing, the recording is transcribed and we keep the transcript.
• Files you attach — a spreadsheet, a screenshot, a document. We extract the text, scan it, and index it so we can actually read what you sent.
• Your email address, captured when you finish, and whether you clicked the verification link we send to it.
• Your browser's user-agent, and how you arrived — campaign parameters in the link you followed, the site that referred you, and the page you landed on.

We do not store your IP address. We store a one-way hash of it, which lets us see that two requests came from the same somewhere without knowing where that is. It exists for rate limiting and abuse triage, and for nothing else.

4. What happens to it after you send it

Once you confirm your address, an automated pass reads what you sent, works out what your business looks like, and writes two things: a summary for us, and a draft reply.

A person reads and approves that draft before anything is sent to you. The machine prepares the answer; it never gets to be the one who answers.

This pass involves sending your material to the AI providers named in section 7. If you would rather that did not happen, say so in the enquiry, or write to us directly at the address in section 1 instead of using the form.

5. How we measure traffic

We use Cloudflare Web Analytics to see how many people visit, which pages they read and which site sent them. It is added by Cloudflare at the edge rather than by anything we install.

It is cookieless: nothing is set on your device, you are given no identifier, and it cannot follow you to another website.

6. What we do not do

• No cookies. Neither the site nor its analytics set any.
• No advertising or tracking pixels, and no advertising network learns of your visit.
• No sale of data. We do not sell, rent or trade personal information to anyone, for any price.
• We do not use your enquiry to train AI models, and we share it with nobody beyond the providers in section 7, who receive it solely to produce the summary and draft reply described in section 4.

7. Who else touches it

Each provider sees only what it needs, and none may use your information for its own purposes.

We will also disclose information where the law requires it — a court order, a lawful demand from a public authority, or where it is necessary to protect someone's safety.

8. Where your information is stored

Our servers are not in Canada. This service runs on infrastructure operated by Contabo in Germany, uploaded files are held in Cloudflare's object storage, and the providers in section 7 operate internationally.

So your information is stored and processed outside Canada, and while it is there it is subject to the laws of those countries, including lawful access by their courts and government authorities. Canadian privacy law requires us to tell you this, and you should be able to decide with the facts in hand.

9. How long we keep it

• Enquiries — kept while we are talking to you and afterwards as a record of the conversation, until you ask us to delete them.
• Enquiries you began but never finished — kept in the same way. We never got an address for these, so we cannot connect one to you on request: if you want one removed, write to us with enough detail to identify it.
• Files you attached — kept with the enquiry they belong to, and deleted with it.

10. Your rights, and how to use them

You may ask us to tell you what we hold about you, correct anything wrong, or delete it. Write to huan@vowric.com. We will answer within 30 days, we do not charge for it, and we will not ask you why.

If you are not satisfied with how we have handled a privacy matter, you may complain to the Office of the Privacy Commissioner of Canada.

11. If you have a Vowric account

Vowric holds what your organisation puts into it — messages, commitments, documents, and the record of what was promised and whether it was kept. Your organisation controls that information, and we hold it on their behalf. If you use Vowric through an employer or a client, ask them first: they decide what is kept, who inside the organisation may see it, and when it is deleted. We will help them act on any request you make.

12. How we protect it

Traffic is encrypted in transit. Each organisation's data is isolated at the database level rather than by application code remembering to filter. Access to the systems holding personal information is restricted to the people who operate them, and credentials are held in an encrypted store.

No system is perfectly secure and we will not pretend otherwise. If a breach ever puts you at risk of significant harm, we will tell you and the Privacy Commissioner, as Canadian law requires.

13. Changes to this page

If we change it, we change the date at the top. If a change materially affects how we handle information we already hold about you, we will tell the people it affects by email rather than relying on you to re-read the page.

14. Contact

Questions, requests and complaints all go to the same place: huan@vowric.com, or by post to the address in section 1.