Vowric

One record, from the first call to the closed books.

Most companies your size run five or six systems that don't talk: a phone system, shared inboxes, a field app, a spreadsheet for scheduling, the accounting package, and somebody's memory between them. Work gets dropped in the gaps. Here is what Vowric runs instead, department by department.

Front office: every conversation in one history per customer.

A customer calls one branch and emails another. Today those are two conversations in two places. On Vowric both arrive in one place, in order, each marked with where it came from, waiting for the person who has to act.

  • Calls answered at any houreach call arrives as a conversation with the full transcript, and a person confirms which customer it belongs to.
  • Emailconnect the mailboxes you already use; messages file themselves on the right customer and job.
  • Replies drafted for youapproved by a person before anything is sent.
An ink drawing of an office front counter, a ringing desk phone and a hand reaching for it, a gold thread leaving the receiver
PhoneEmailYour websiteField app One customer, one history every call, email and visit in order, each with where it came from

Field: dispatch and the van in the same system as the office.

The technician sees the job, the site, the history and the parts on a phone, and works offline when the basement has no signal. What they do on site is on the record before they're back in the van.

  • A day-planning and dispatch boardwho is free, where, and what is waiting.
  • Visitsarrival, completion, photos, signatures, and "can't finish" with the reason.
  • Parts and van stockrequested, reserved, used on the job, counted back.
  • Equipment nameplates read from a photomodel and serial into the record without typing.
  • Certifications with expiry alertsbefore a ticket lapses, not after.
An ink drawing of a gloved hand holding a phone beside a rooftop condensing unit at dawn, a gold thread leaving the phone

Finance: invoices tied to the work that earned them.

An invoice is compiled from the visits on the job: the hours, the parts, the rates. If something is missing, the draft names the gap before it goes out. Payments, bank lines and the ledger close the loop, and your accounting system is fed directly, in the format it reads.

  • Invoices from the visitvoid-safe numbering, tax, terms, and "sent" only when the email actually went.
  • A double-entry ledgerbalanced by the database; a balance that's off fails loudly.
  • Bank and card statementsimported and matched to what's owed.
  • Receipt photos readvendor, amount, date, job.
  • Aged receivables and statementsevery open invoice with its age and the person to call.
  • Pay runshours and commission computed from the visits, approved before they're paid.
  • Your accounting systemfed directly, in the format it reads: QuickBooks today.
An ink drawing of an open ledger beside a bank statement, one line of each stitched together with a gold thread

Customers and marketing: your name on everything they receive.

Every quote, invoice, notice and portal page carries your brand, so your customers never see ours. Messages go out only where the customer has agreed to hear from you, checked against Canada's anti-spam law before each send.

  • Your brandingon documents, emails and the customer portal.
  • Consent checked before every messagerecorded against the exact wording the customer agreed to.
  • Automatic status notices"your technician is on the way", with quiet hours.
  • A customer portaltheir jobs, documents and messages in one place.
An ink drawing of a cabinet of labelled keys, one key lifted on a gold thread

Head office: every location, as it runs.

One login reaches every location you're responsible for. Head office sees calls waiting, crews out and invoices unpaid across all of them, from the same records the locations work in. Purchasing can be shared across locations.

Barrieits own dayVaughanits own dayHamiltonits own dayMarkhamits own dayOshawaits own day Head office every location, as it happens

Tell us how your company runs.

How your company runs today, what keeps getting dropped, and what you run it on. We'll reply about an operations map.